Privacy Policy

We collect information you provide directly when you use our services:

• Account and order information: Your name, email address, billing details, and the subdomain or custom domain name you choose for your site.
• Content you provide: Photos, quotes, text, chapter titles, captions, milestone descriptions, and any other creative content you submit to build your couples website.
• Payment information: We use a third-party payment processor to handle payments securely. We do not store your full card number, CVV, or bank account details on our servers.
• Communications: If you contact us by email, we retain that correspondence to provide support.

We also collect certain information automatically when you visit our website:

• Usage data: Pages visited, time spent, referring URLs, and browser and device type via standard server logs and analytics tools.
• Cookies and tracking technologies: We use cookies and similar technologies for essential site functionality (such as maintaining your order form progress) and, where applicable, for analytics and marketing purposes. You can control cookie preferences through your browser settings.

We use the information we collect to:

• Build, host, and deliver your personalized couples website
• Process your payment and manage your subscription (if applicable)
• Send transactional emails: order confirmations, site-live notifications, payment failure alerts, cancellation confirmations, and content refresh notifications
• Respond to support requests and resolve disputes
• Improve our service by understanding how customers use it
• Market our services through our own channels and third-party advertising platforms, where you have not opted out
• Comply with legal obligations

We do not sell your personal information to third parties. We may share limited data with trusted service providers who assist us in operating our business, under confidentiality obligations, as described further below.

Photos and content you upload are stored securely using third-party cloud infrastructure and are used solely to build and display your couples website. Your photos are not used for any other purpose — including training AI models or display outside your own website.

You retain full ownership of all content you upload. By submitting content, you grant us a limited, non-exclusive license to store and display that content as part of delivering your service. This license terminates when your account is closed or your site is taken offline.

We reserve the right to remove any content that we determine, in our sole discretion, violates our Content Standards (see Terms of Service) or applicable law, including content that is sexually explicit, defamatory, discriminatory, or otherwise objectionable.

Your site URL is not submitted to search engines by us. Whether your site is publicly discoverable depends on whether you share the link and on the indexing behavior of search engines.

Your data is stored on servers located in the United States using reputable cloud infrastructure providers. We use industry-standard security measures including TLS/HTTPS encryption for all data in transit, access controls limiting who can access customer data, and PCI-DSS compliant payment processing.

No method of electronic storage or transmission is 100% secure. While we take commercially reasonable steps to protect your data, we cannot guarantee absolute security.

We work with trusted third-party service providers to operate our platform. These providers may receive limited personal data necessary to perform their functions, and are bound by confidentiality obligations. We do not authorize them to use your data for their own marketing purposes.

We may update the service providers we use from time to time. A current list is available upon request by emailing hello@thisstoryofours.com.

We may use analytics and advertising technologies — including pixels and tracking tools provided by social media and advertising platforms — to understand how visitors interact with our site and to show our advertisements on third-party platforms. These tools may collect certain information about your visits automatically.

We do not sell your personal information to advertisers. Information shared with advertising platforms is used only to deliver and measure our own marketing campaigns.

You may opt out of certain advertising tracking through your browser's cookie settings, your device's privacy settings, or through industry opt-out tools such as the Digital Advertising Alliance's opt-out page.

By placing an order, you consent to receive transactional emails related to your service. These are service emails necessary for operating your account, and you cannot opt out of them while your account is active. We do not send promotional or marketing emails without your explicit consent.

We retain your personal information and order data for as long as your site is active. Once your site is taken offline — whether due to non-renewal, cancellation, or removal — your content and account data will be permanently deleted. We do not offer a grace period or reactivation after a site is taken offline.

Payment records are retained for 7 years as required by applicable accounting and tax law.

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal data, object to certain processing, or receive a portable copy of your data. To exercise any of these rights, email us at hello@thisstoryofours.com. We will respond within 30 days.

If you are a resident of the European Economic Area or United Kingdom, you may lodge a complaint with your local data protection authority. If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA).

This Story Of Ours is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we may have collected such information, please contact us at hello@thisstoryofours.com and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

If you have questions or requests regarding this Privacy Policy, please contact us at: